Support

Help with the PassVault web app, macOS app and Chrome extension.

Contact

Email suraj.mazar@gmail.com and describe what you were doing, which app (web, macOS or Chrome extension) and its version. We usually reply within a few days.

Never send your master password, recovery codes or vault contents — we will never ask for them, and we cannot use them to help you.

Common questions

The extension doesn't suggest or offer to save logins

Open the extension, go to Settings and turn on Suggestions in login fields and Offer to save passwords, then allow Chrome's permission prompt. The vault must be unlocked. Reload any page that was already open.

The extension keeps asking for my master password

For safety, the vault locks itself after a period of inactivity and when you quit the browser, so your passwords are never left open. Unlocking needs only your master password, not a full sign-in.

I forgot my master password

Use Forgot master password? on the sign-in screen with one of the recovery codes you saved when you created your account. Without your master password or a recovery code, your vault cannot be decrypted — not even by us.

I lost my two-factor device

Sign in with one of your recovery codes instead of the six-digit code, then set up two-factor authentication again in your account settings.

The macOS app or extension can't connect

Check the server address in the app's or extension's Settings, under Server. It must start with https://. Test connection shows what is wrong.

Deleting my account

Contact us using the details above from the email address on your account, and we will delete your account and its vault data.